National Careers Service (WM) Progression Centre Assistant

Cobalt Square, Birmingham
Job Category
National Careers Service
Cobalt Square, Birmingham
Closing date
Contract type
Fixed Term
Total hours per week

Progression Centre Assistant - Fixed Term Contract until 30/09/2022

About Shaw Trust  

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

Having grown from humble beginnings in 1982 in the village of Shaw in Wiltshire, finding jobs for disabled people, today we are a complex and diverse charity committed to employment as the core pathway to a better life.  For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

About National Careers Service

The National Careers Service provides free professional and personalized advice about getting a new job, changing careers, training, education and the labor market. It is available to anyone 13+ in England. Participants include; 18-24 year old’s not in education or training, Adults without L3 or above, those who have been unemployed for 12+ months, Single Parents, Adults with special education needs/disabilities and those aged 50+ who are unemployed or at risk of being unemployed. We offer Action plans for career advice, Support to develop confidence and motivation,, Personalized Support and LMI for job opportunities and training.

Role Purpose

To operate the Contact Centre telephone service for the National Careers Service West Midlands.


This role will involve a shift pattern Monday to Friday between 9am and 7pm and 2 Saturday's per month. 


Download the Job Description for full details and Person Specification.


Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.  We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.