“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Are you passionate about creating positive change and supporting communities? Join our administrative team and work alongside our dedicated operational teams to drive the success of the WLA programme.
Purpose
You will be at the heart of the WLA programme, acting as the first point of contact for participants while providing vital administrative and operational support to ensure the service runs smoothly. You'll coordinate referrals, organise stakeholder visits and events, and work closely with colleagues to share ideas and drive continuous improvement. Using your strong analytical skills, you'll collect, manage and report on performance data, produce insightful management information, and support quality assurance through audits, monitoring and monthly checks. You'll also play a key role in developing processes, maintaining guidance for staff, training new colleagues on CRM systems, supporting delivery teams to maximise performance, processing monthly claims, and helping to create a customer-focused culture by gathering and reporting on customer feedback. This is an excellent opportunity to make a tangible impact within a purpose-driven organisation while collaborating with passionate teams dedicated to changing lives.
What You’ll Need:
- Be a champion of change with the ability to balance empathy and a commercial edge.
- Willingness to learn, collaborate, and support your colleagues.
- Strong attention to detail and a rigorous approach to quality.
- A passion for contributing to a society where everyone has the opportunity for employment, inclusion, and independence.
Application Task
As part of your supporting statement, please ensure you address the following:
- How would you rate your Microsoft Excel skills? Please indicate whether you would describe your ability as Beginner, Intermediate, Advanced, or Expert, particularly in relation to creating reports, using formulas, filtering data, and creating pivot tables
- Please provide an example of a report you have created using Excel. Include:
-
- The purpose of the report.
- The information or data it contained.
- How you produced and maintained the report.
- Who used the report and how it supported decision-making or service delivery.
Applications that do not address these questions within the supporting statement may not be progressed further in the selection process.
Why Join Us?
By joining our team, you'll play a pivotal role in ensuring the WLA programme delivers the best support to its participants while being part of a mission-driven organisation like Shaw Trust.
If you’re ready to make a difference, apply now and be part of our journey to empower communities!
Download the Job Description for full details.
Location:
You will be home based but must be willing to travel to London for team meetings
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group)
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
- Opportunity to request flexible working from day one
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition;
- We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
- We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
- Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: Resourcing@shaw-trust.org.uk
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.