We are excited to be delivering Connect to Work in Hampshire and are seeking a Service Manager to lead our Individual Placement and Support (IPS) and Supported Employment programme. This pivotal role will oversee day-to-day operations and drive the overall performance of our Hampshire programme.
Individual Placement and Support (IPS) is a specialist employment approach that connects work and health, enabling people with health conditions to return to or remain in meaningful employment. Shaw Trust is one of the UK’s leading IPS providers—second only to the NHS.
As Service Manager, you will combine strategic vision with strong leadership and relationship-building skills. You will take full accountability for programme outcomes, ensuring delivery meets the highest standards of IPS fidelity and aligns with the IPS Fidelity Manual.
Key responsibilities include
- Managing and supporting Team Leaders through regular supervision, focusing on IPS and supported employment best practices.
- Providing guidance on complex staffing and caseload challenges.
- Building and maintaining partnerships with local NHS Trusts, employment providers, referral sources, and commissioners.
- Working closely with NHS Mental Health teams to ensure IPS is fully integrated within clinical services.
- Developing positive relationships with external stakeholders, including NHS England and IPS Grow.
This is an opportunity to make a real difference—helping people achieve sustainable employment and better health outcomes through evidence-based practice.
You Will Have
- Strong understanding and/or experience of the Individual Placement and Support (IPS) or Supported Employment model.
- Proven experience in contract/project management, ensuring performance, quality, and compliance.
- Track record of success in target-driven environments, with the ability to drive performance.
- Skilled in accessing external support services and building effective networks.
- Commercial awareness, including developing collaborative opportunities and cost-effective solutions.
Download the Job Description for full details. Please note that you must be able to satisfy the requirements for enhanced vetting checks required for the role.
We plan to commence interviews from mid December.
Location
This is a hybrid role, combining home working with community-based activities. You will typically spend 2–3 days per week in the community attending commissioner meetings, meeting your team, and collaborating with referral partners.
Employee Benefits
At Shaw Trust, you’ll not only make a positive impact on people’s lives—you’ll also enjoy a comprehensive benefits package, including:
- Generous annual leave: 25 days plus bank holidays, rising to 28 days with service, plus the option to buy extra leave.
- Paid volunteering: 2 days per year.
- Enhanced pension after 6 months and Life Assurance (3x salary).
- Learning & development: Access to apprenticeships, master’s-level qualifications, and leadership programmes.
- Health & wellbeing support: Employee Assistance Programme, health cash plan, and internal wellbeing initiatives.
- Inclusive networks: Join our diversity and peer support groups, including LGBTQ+, Racial Equality, Disability, Neurodiversity, Women’s Network, Menopause Support, and more.
Our Commitment to Inclusion
We are proud to be:
- National Equality Standard certified.
- Disability Confident Leaders, supporting guaranteed interviews and Access to Work.
- Menopause Friendly accredited, with regular peer support groups.
We welcome applications from all backgrounds, including those with lived experience of disability or social exclusion. If you have accessibility requirements or need more information, contact Resourcing@shaw-trust.org.uk.
Shaw Trust reserves the right to close this vacancy early if sufficient applications are received.
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