“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Purpose
Are you passionate about creating positive change and supporting communities? Join our administrative team and work alongside our dedicated operational teams to drive the success of the WLA programme.
Key Responsibilities:
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Be the primary point of contact for participant inquiries.
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Process all referrals and provide crucial administrative support to the service.
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Organise and host visits and events for key stakeholders.
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Participate in weekly team meetings to share ideas and best practices.
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Collect, collate, and disseminate management information for the WLA programme.
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Produce high-level analyses and reports for both internal and external use.
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Develop and implement quality processes in collaboration with the service manager.
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Monitor and audit data capture systems to ensure accurate performance reporting.
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Conduct monthly quality checks and review IPS Fidelity Reports.
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Maintain instructions, guidelines, and procedures for staff.
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Train new staff on the CRM system and support all delivery teams to maximise performance.
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Collate and process monthly claims, ensuring accuracy and timeliness.
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Foster a customer-focused culture and report on customer feedback.
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Attend team meetings in West London as required.
What You’ll Need:
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A champion of change with the ability to balance empathy and a commercial edge.
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Willingness to learn, collaborate, and support your colleagues.
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Strong attention to detail and a rigorous approach to quality.
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A passion for contributing to a society where everyone has the opportunity for employment, inclusion, and independence.
Why Join Us?
By joining our team, you'll play a pivotal role in ensuring the WLA programme delivers the best support to its participants while being part of a mission-driven organisation like Shaw Trust.
If you’re ready to make a difference, apply now and be part of our journey to empower communities!
Download the Job Description for full details.
Location:
You will be home based but must be willing to travel to London for team meetings
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network), MANaging Network, Menopause Network Group
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
- Opportunity to request flexible working from day one
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition;
- We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
- We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
- Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: Resourcing@shaw-trust.org.uk
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.
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