This vacancy is now closed

Job Category
Employability | Support, Advice & Guidance
Luton, United Kingdom
£23,400 - £28,755
Closing date
Contract type
Total hours per week

At Shaw Trust we help give people with a criminal record the opportunity for a second chance providing services to support them in custody and in the community. We provide people with the skills, knowledge, and a sense of purpose, for life after custody, significantly reducing the likelihood of reoffending. We support at each stage of the journey providing people with safe and supportive spaces to engage in positive activities and move toward integrating back into society.

We will be delivering the HMPPS Creating Future Opportunities (CFO) programme in the East of England and Southeast of England.

We are recruiting for people to join our teams in the role of Hub Host.  In this role you will be the first point of contact for visitors, and for enquiries in person and via telephone. You will lead site administration, including having responsibility for managing referrals and bookings, petty cash, gathering feedback, monitoring security on site, and ensuring compliance with health and safety regulations. You’ll ensure the hub looks welcoming, and that meeting rooms are prepared for daily bookings.

You will undergo enhanced vetting checks.

In this role you will work at our hub in Luton.

We are looking for people who have:         

  • Experience in a customer-focused environment, showcasing excellent interpersonal and communication skills.
  • Proven ability to provide best-in-class service to all clients, both internal and external, with a professional and efficient telephone manner.
  • Strong organisational skills, with a dynamic and self-motivated approach to prioritising tasks and ensuring the smooth operation of daily Hub activities.
  • Competence in using office systems to book and manage referrals, and to monitor and update compliance records.
  • The ability to use their initiative, embrace change, drive continuous improvement, and maintain a passion for the charitable aims of our organisation.

Download the job description for more information about this opportunity.

When Applying

In your supporting statement please briefly outline your interest in the role. Please also answer yes or no to the following 3 questions in your supporting statement:

  1. Have you ever worked in a prison?
  2. Have you ever been refused clearance to work in a prison?
  3. Do you currently have clearance to work in a prison? 

Employee Benefits

As well as helping to make a positive impact to people’s lives, as an employee of Shaw Trust you will have access to the following benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
  • 2 days paid volunteering leave each year
  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
  • Opportunities to connect with our employee networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Men’s Network, Young Professionals Network, Menopause Peer Support Group, Neurodiversity Network)
  • Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: 

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

  • We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
  • We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. 
  • Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
  • We are Menopause Friendly accredited

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: 

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.