This vacancy is now closed

Job Category
Community Wellbeing
West London, United Kingdom
£22,597 - £28,225
Closing date
Contract type
Fixed Term
Total hours per week

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.


We are looking for Administration Co-ordinators to deal with in-coming referrals through our
referral telephone line, email inbox and website. This will involve triaging referrals and
booking them into initial assessments with their Community Link Worker. You will also work
alongside the Programme Manager and wider delivery teams to support the delivery of

The aim of the service overall is to contribute to the Shaw Trust vision of a society in which
everyone has the opportunity for employment, inclusion and independence.

To stand-out you need to champion and embrace change, balance the empathy of a
charitable heart with a commercial edge, and be willing to learn and collaborate with others.
Your eye for detail and rigorous approach to quality will be crucial in ensuring that the
Programme offers the very best support to its clients.

This is a fixed term contract for 1 year 


You will have:

  • 5 A*-C GCSEs / NVQ or SVQ level 2 or above or equivalent
  • Demonstrable experience of successfully working to targets
  • • Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases 

Download the Job Description for full details.


Homebased located within London with easy access to West London - occasional travel may be required

Employee Benefits

As an employee of Shaw Trust  as well as positively impacting people’s lives, you will have access to the following benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
  • 2 days paid volunteering leave each year
  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
  • Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
  • Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan


Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

  • We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
  • We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. 
  • Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact:  

This project is funded by the UK government through the UK Shared Prosperity Fund.

The UK Shared Prosperity Fund is a central pillar of the UK government’s Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.