Job Category
Policy and Social Value
Worcester, Worcestershire
£30,393 - £36,022
Closing date
Contract type
Total hours per week


“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Support Manager

The role of Support Manager requires a tenacious, highly organised, motivating and 
innovative individual, able to work in a fast paced target driven environment to 
support people with multiple barriers to move into sustainable employment. 
Our Support Managers are highly self-motivated individuals who manage a complex
caseload of participants to empower them in to sustained employment. With a 
positive can do attitude they are adept at brokering and sustaining exceptional 
relationships through reverse marketing with a myriad of employers and community 
organisations and stakeholders selling the benefit of work, whilst always putting the 
participant at the heart of every opportunity they create.

Working on a payment by results contract it is essential Support Managers are able 
to work in a fast paced targeted driven environment, where prioritisation of own 
workload and exceptional time management skills are demonstrated daily to ensure 
effective caseload management, working to deadlines and achieving both KPI and 
target expectations in a peripatetic setting in the communities they work.
This role is perfect for individuals with proven experience of working in a sales based 
or high target driven environment, whilst being people focussed and who get real 
reward in empowering and creating positive change in our participants lives. 
Personality, positivity, strong communication and organisational skills are key

Are you right for the job?

  • Do you have a strong track record in exceeding targets and KPIs in a fast paced 
  • Are you people focussed with exceptional communication and organisational 
  •  Are you adept at prioritising competing demands with a positive can do 
  • Are you able to broker and sustain effective working relationships with employers 
    and other community stakeholders to create opportunities for the participant you 
    work with?
  • Can you independently manage a complex caseload of participants positively 
    overcoming multiple barriers to employment on an outreach basis in the 
    communities you will operate in?
  • Are you a local area expert, with strong knowledge of services and employers 
    and support available in your community?
  • Do you motivate people, work well in a team and stay focused under pressure?
  • Are you prepared to travel regularly to support participants, and effectively 
    manage your diary to achieve this? 

Main Duties and Responsibilities:

1. Ensure achievement against service delivery KPIs, targets and outcomes.
2. Engaging participants referred to the Work and Health programme, assessing 
their support and development needs and working with them to co-produce an 
action plan (PIAP) into sustainable employment
3. Ensure real time updating of the PEPs database system to ensure quality 
interventions are recorded and that reporting and management information data 
is effectively utilised to ensure a quality journey of support 
4. Brokering and sustaining excellent working relationships with Key local 
stakeholders to support Participant development at all stages of their journey in 
to sustained employment from JCP, to Employers and other community based 
organisations, creating positive outcomes for our participants, whilst ensuring 
non duplication of support. 
5. Undertake in-work support activities to ensure an individual is able to maintain 
their employment, identifying and overcoming any risk to achieving this to 
ensure sustained employment is achieved.
6. Independent, effective caseload management through organising and 
coordinating a varied timetable of activities, including one to one meetings, job 
clubs, group sessions and other innovative interventions to progress participant 
caseload to work ready and in to sustained employment bespoke to their needs
7. Supervise and guide the volunteers in order to provide participants with 
additional support to access community provision, thereby creating a ‘circle of 

8. Ensure the use of Time Credits as a tool to engage and develop participants 
through volunteering in the local community. 
9. Be fully responsible for all tasks related to journey / case management function 
including maintaining effective and efficient administrative procedures, 
prioritising and producing appropriate records and reports.
10. Ensure safe working practices are maintained as set out within Shaw Trust’s 
policies/procedures as well as operating within service guidelines when 
participants require crisis support.
11. Maintain an up-to-date working knowledge of the local labour market, 
training opportunities and relevant support agencies particularly health and 
wellbeing service providers
12. Maintain up to date knowledge of the benefit system and entitlements.
13. Provide a quality service which meets contractual requirements
14. To encourage client feedback and user involvement as directed


Based in offices around Herefordshire and Worcestershire 

Employee Benefits

As well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
  • 2 days paid volunteering leave each year
  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
  • Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
  • Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: 

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In our most recent colleague survey “86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion”.

In addition;

  • We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
  • We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. 
  • Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact:  

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.