This vacancy is now closed

Job Category
Employability | Support, Advice & Guidance
Norfolk, United kingdom
£30,393 - £36,022
Closing date
Contract type
Fixed Term
Total hours per week

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.


Are you a motivated and compassionate individual looking to make a meaningful impact in people's lives? We have an exciting opportunity for a Universal Support Adviser to join our team and help support individuals facing multiple barriers in their journey towards sustainable employment. As a key member of our fast-paced and target-driven environment, you'll have the chance to engage with participants, collaborate on vocational profiles and action plans, and build strong relationships with employers for job matching and reasonable adjustments. Your dedication will be vital in providing in-work support until our participants achieve successful job outcomes. If you're ready to be part of a team that values empowerment and positive change, Join our team and help create positive outcomes for those on their journey to sustained employment.


You will have:

  • 5 GCSEs (A-C) or equivalent qualifications
  • Strong track record of successfully working to targets and KPIs
  • Experience in successfully managing and progressing clients or customers meet agreed goals and ambitions
  • Demonstrable experience of providing excellent customer service skills

Download the Job Description for full details.


You will be based within Norfolk

Employee Benefits

As an employee of Shaw Trust  as well as positively impacting people’s lives, you will have access to the following benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
  • 2 days paid volunteering leave each year
  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
  • Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
  • Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: 

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

  • We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
  • We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. 
  • Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact:  

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.