Case Responsible Officer


This vacancy is now closed

Job Category
Children and Family Services
scp33 - scp36
Closing date
Contract type
Fixed Term
Total hours per week

About Shaw Trust  

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Case Responsible Officer (CRO) and Trainee CRO

Case Responsible Officers participate in the Youth Support Team structure that has responsibility for meeting the needs of vulnerable, at risk young people and young people with complex needs.  The service has statutory responsibility for youth offending and aims to provide a range of preventative services aimed at improving outcomes for all young people. It will include a cohesive and joined up approach to meet specific needs, provide good quality information, advice and guidance and implement effective referral processes where required.  Specific targeted support is provided to those most in need including, young offenders, NEET young people, care leavers, young people who are homeless, missing young people and young people with emotional, mental health and alcohol and substance misuse issues.  The Youth Support Team is a flexible service that can respond to young people’s needs with creativity and dynamism.


You will have:

  • Graduate or equivalent professional qualification (Level 4 NVQ, Social Care, Education, Youth Work, Advice & Guidance, LDSS, Criminal Justice, Health), see Work Assignment requirements. 
  • Applicants that do not hold an appropriate Level 4 qualification but have substantial experience of working with young people can apply for a Trainee CRO post.  Trainees must complete their training within 18 months of starting their training. 
  • Experience in a relevant area of work, eg Youth Work, Social Care, Family Support, Youth Offending, IAG. 
  • Experience of working with young people, their families and communities, particularly those at risk of social and educational exclusion

Download the Job Description for full details.



Employee Benefits

As well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
  • 2 days paid volunteering leave each year
  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
  • Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
  • Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: 

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In our most recent colleague survey “86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion”.

In addition;

  • We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
  • We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. 
  • Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact:  

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.