Digital Coach WHP JETS

Norfolk, Suffolk and North Essex

This vacancy is now closed

Job Category
Norfolk, Suffolk and North Essex
£22,000.00 - £27,000.00 per annum
Closing date
Contract type
Fixed Term
Total hours per week

Digital Coach WHP JETS (FTC ending 31 September 2022) Hybrid role working from home and out in the community within the Norfolk, Suffolk and North Essex area. 

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Digital Coaches to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The Digital Coach role contributes to our mission of reducing digital illiteracy and this post holder will support our participants in learning how to access and operate in a virtual world.  As a WHP JETS Digital Coach you will be providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals by becoming confident in using digital equipment.  Based from home, you will have a willingness to support participants through a blended learning approach using digital online technologies as well as in-person face to face support and be willing and able to travel.

The role holder will be expected to manage a caseload of participants, supporting their journey to employment by enhancing their skills and confidence in using digital devices and technology. The Digital Coach will offer advice and direction to enable participants to access support they need.  It is expected that candidates for this position will be highly skilled in both IT and coaching and able to lead individuals and groups in order to maximise the learning environment and learning outcomes for our participants.  Excellent interpersonal skills, and the ability to explain information to others in a variety of formats is crucial as is the ability to work collaboratively with colleagues and participants.

The support will be delivered predominately as face to face as part as outreach with an element of virtual delivery.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Norfolk, Suffolk and North Essex and be able to maintain an up-to-date working knowledge of the benefit system and entitlements.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries in a fast pace target driven environment. Additionally an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.


Home based – with travel within Norfolk, Suffolk and North Essex required as the support will be delivered predominately as face to face as part as outreach with an element of virtual delivery.

Working across our outreach sites in Home Counties CPA 5. Home Counties geographical areas include: CPA5 Lot 7 (Norfolk, Suffolk and North Essex)

Download the Job Description for full details and Person Specification


Employee Benefits

This is a great time to join Shaw Trust as we grow our Health and Wellbeing division. As well as helping to make a positive difference to people’s lives as an employee of Shaw Trust you will receive:


Paid leave

  • 25 days annual leave per year, plus bank holidays, and the option to purchase additional holiday
  • Discretionary 3.5 days paid leave at Christmas
  • 2 days paid volunteering leave each year


Opportunities to connect

  • Join one of our employee networks: LGBTQ+ Support Network, Racial Equality Network, Disabled Equality Network


Opportunities to progress your career

  • Access to an online learning platform
  • Access to internal apprenticeships
  • Cross organisational career paths


Health and wellbeing

  • Healthcare cash plan, giving you money back for health care costs including dentistry and eye care, and access to wellbeing apps
  • Health and wellbeing programmes including counselling via our employee assistance programme
  • Discounted gym membership


Financial wellbeing

  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Online shopping discounts including supermarkets and DIY stores



Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: 


Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.  We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: to make alternative arrangements.


Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.