Counselling Referral Coordinator WHP JETS

Home Based

This vacancy is now closed

Job Category
Community Mental Health
Home Based
£20,473.00 - £25,561.00 per annum
Closing date
Contract type
Fixed Term
Total hours per week

Counselling Referral Coordinator (WHP JETS)


We are looking for Counselling Referral Coordinators to join are team providing counselling services to participants accessing Shaw Trust’s services on our JETS programme.

Location: This is a home-based role working remotely.

Salary: £20,473.00 to £25,561.00


About the Service

We provide solution focused therapeutic and mental wellbeing assessment sessions to participants who access support via our employability programmes.


The Role

As the Counselling Referral Coordinator, you will support with the referral of participants to our counselling service. You will carry out administrative duties to support the smooth running of the service, including assisting with the referral process, directing participants to the right care pathway, and ensuring follow up activities are completed on time.


Essential Requirements

  • NVQ/SVQ level 2 or above or equivalent experience
  • Ability to negotiate, influence and persuade at all levels
  • Excellent IT skills with ability to use Microsoft Office and databases
  • Excellent administrative skills
  • Call handling experience
  • Enthusiasm, passion and dedication for wellbeing
  • Resilient and reliable


Successful candidates will be subject to an enhanced DBS check.


Download the Job Description for full details and Person Specification


Closing date: Sunday 19 September 2021


Interviews will take place virtually via Microsoft Teams on Thursday 23 September 2021


Employee Benefits

This is a great time to join Shaw Trust as we grow our Health and Wellbeing division. As well as helping to make a positive difference to people’s lives as an employee of Shaw Trust you will receive:


Paid leave

  • 25 days annual leave per year, plus bank holidays, and the option to purchase additional holiday
  • Discretionary 3.5 days paid leave at Christmas
  • 2 days paid volunteering leave each year


Opportunities to connect

  • Join one of our employee networks: LGBTQ+ Support Network, Racial Equality Network, Disabled Equality Network


Opportunities to progress your career

  • Access to an online learning platform
  • Access to internal apprenticeships
  • Cross organisational career paths


Health and wellbeing

  • Healthcare cash plan, giving you money back for health care costs including dentistry and eye care, and access to wellbeing apps
  • Health and wellbeing programmes including counselling via our employee assistance programme
  • Discounted gym membership


Financial wellbeing

  • An enhanced pension scheme after 6 months
  • Life Assurance at 3 times your annual salary rate
  • Online shopping discounts including supermarkets and DIY stores


Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: 


Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.  We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: to make alternative arrangements.



Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.