Initial Engagement Team Leader (WHP JET) FTC until 30 September 2022
The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.
To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.
The WHP JETS Initial Engagement Team Leader role is integral to the success of our employment programme, ensuring the Initial Engagement Team develop and maintain close working relationships with Shaw Trust Team Leaders and Employment Advisors to expand engagement opportunities for participants especially when engaging participants to start on the JETs programme.
This role is perfect for an individual with experience of leading and supporting customer focused teams. The role requires a driven individual, motivated to succeed with the ability to achieve day-to-day KPI performance. The role holder will be expected to manage a team of Engagement Advisors with a key target of increasing the number of engaged participants to start on programme within contractual expectations across the CPA.
This will be mainly delivered remotely via phone, video conference and other digital channels.
Reporting into the Operations and Administration Manager you will be responsible for managing and assist the Ops manager in the day to day management and support of the teams.
Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.
The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England region and able to maintain an up-to-date working knowledge of the benefit system and entitlements.
The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.
Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: JETSrecruitment@shaw-trust.org.uk to make alternative arrangements.
Location:
Home based with the potential to do some face-to-face activity post COVID-19
Central Engalnd geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire
Benefits
- Competitive Salary
- Enhanced Pension Scheme after 6 months
- Life Assurance x 3 of your salary
- Enhanced annual leave
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.