Initial Engagement Advisor WHP JETS


This vacancy is now closed

Job Category
Closing date
Contract type
Fixed Term
Total hours per week

Initial Engagement Advisor WHP JETS (12 months - Fixed Term Contract)

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Initial Engagement Advisors to work on a DWP Work and Health Programme - Job Entry: Targeted Support (WHP/JETS).

As a WHP JETS Initial Engagement Advisor you will be an excellent communicator who will be required to develop and maintain working relationships working directly with Shaw Trust Employment Advisors and Team Leaders to expand engagement opportunities for participants but most notably ensuring a high standard of service to participants starting on the JETS provision.

The role requires an engaging, empathetic, and motivating individual, with the ability to achieve day-to-day KPI performance. The role holder will be expected to manage a diary of newly referred participants from our stakeholders and engage them successfully on to provision and to re-engage with dis-engaged participants to ensure they have full opportunity of the services on offer. The role will involve increasing the number of participants starting on program from JCP referrals so they can engage with our services quicky and efficiently. Liaising with Shaw Trust Employment Advisors, Customers Service Team and Team Leaders across the Contract Package Area.


This will be mainly delivered remotely via phone, video conference and other digital channels.



Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.


The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries. Additionally an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.


Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: to make alternative arrangements.




Home based with the potential to do some face-to-face activity post COVID-19

This role will be working across either our Central or Home Counties locations (CPA 1 or CPA 5)

Central Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire 

Home Countries Geographical areas include: East of England - Kent, Essex, Hertfordshire, Norfolk

Right to Work Checks

To comply with Home Office legislation on Right to Work checks we need to conduct in person Right to Work identification checks to verify eligibility to work in the UK. We ask candidates to bring their Right to Work identification with them to present at their interview. For virtual interviews we ask candidates to show their Right to Work identification during the interview. If a candidate who had a virtual interview is offered a role, they will need to complete an in person Right to Work identification check prior to joining Shaw Trust. This can be done on site or where that is not possible, we will ask new joiners to send their ID to our central office via the Royal Mail Special Delivery service which is fully tracked.


  • Competitive Salary
  • Enhanced Pension Scheme after 6 months
  • Life Assurance x 3 of your salary
  • Enhanced annual leave


Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.