HR Services and Learning and Development Administrator

Black Country House, Oldbury

This vacancy is now closed

Job Category
Human Resources | HR Service Centre
Black Country House, Oldbury
£18,360.00 - £20,680.00 per annum
Closing date
Contract type
Total hours per week



To be an integral part of the HR Team to deliver a proactive administrative HR service, which exceeds our customers’ expectations, as well as contributing to our HR strategy of providing service excellence to the organisation.



Main Duties and Responsibilities


  1. To manage daily administration tasks across all HR and Learning & Development subjects as requested.
  2. To carry out the administration of new initial recruitment administration and on-boarding of new employees including but not limited to; creating personnel files, offer letters, contracts of employment and all associated pre-employment activities ensuring service levels are always maintained and ensure audit controls are monitored so that all associated paperwork is received back into HR.
  3. To support as required the administration of all training and development within the Trust, including liaising with all external & internal training providers, organising venues, materials & catering.
  4. Supporting process and end user compliance by adopting a proactive approach to customer service via phone and email and proactively escalating any issues to the relevant Regional HR Service Adviser.
  5. To support the administration including E-learning for new starters/movers and volunteers including the information delivery to other Central Services departments such as ICT and Payroll to ensure the employee is processed in the most efficient way and monitoring to ensure mandatory training is completed within timescales
  6. Ensuring new starter packs are prepared at all times and that HR stationery requirements are met.
  7. Coordinate the archiving process and ensure personnel files are up to date with the necessary new starter paperwork and relevant key audit compliance indicators.
  8. To oversee any DBS renewals within the organisation.
  9. Administration of the One Trust Awards employee recognition scheme ensuring payroll is informed and certificates are processed.
  10. Raising and co-ordinating all requisitions arising from learning & development and HR suppliers.
  11. To accurately input data such as pre-employment and course details into Business World ERP system. Maintain learning & development data and pre-employment data in Business World ERP system and other supporting systems and as directed maintain filing systems, databases and personal staff files, and assist in the input of data to the computerised personnel information system.
  12. Support with office post management as required.
  13. To assist in any ad hoc exercises or projects identified as appropriate within the department.
  14. Manage the end to end employee lifecycle process for bespoke projects and all associated administration and process review where necessary whilst ensuring adequate knowledge transfer within the HR team is facilitated.
  15. Maintain and review the HR processes handbook as necessary.
  16. To work with the Commercial Payroll Services business unit in (potentially) developing further the HR offering to external organisations, through Shaw Trust services.