Health & Wellbeing Community Navigator

Main Duties and Responsibilities:

• Work with individuals in a co-ordinated approach to develop, implement and review a wellbeing action plan including 1-2-1 and group sessions.
• To assess the needs of individuals identifying outcomes and determining the type of support required to overcome barriers and achieve outcomes.
• To undertake, review and amend risk assessments in relation to clients, the activities undertaken and the environment.
• Refer to services within the funded and unfunded delivery network, which will support the individual in their achievement of wellbeing goals including health behaviour; sports and leisure; arts and culture, statutory agencies and to monitor positive engagement.
• Signpost to existing community assets within the wider network, which will support the individual in their achievement of wellbeing goals including health behaviour; sports and leisure; arts and culture, statutory agencies and to monitor positive engagement.
• Ensure an on-going focus on prevention of poor wellbeing through Making Every Contact Count (MECC) linking with public health healthy lifestyles services and support.
• Participate in case conferences if required with partner organisations, support services and/or other team members where appropriate to ensure a client journey is smooth and consistent.
• Undertake post programme tracking to identify whether an individual has maintained their level of well-being and identify any risk to achieving this.
• Supervise and guide the volunteers in order to provide clients with additional support to access community provision, thereby creating a ‘circle of support’.
• Be fully responsible for all tasks related to the allocated client’s journey including maintaining effective and efficient administrative procedures producing appropriate records, including the updating of client details on MPS.
• Ensure achievement against service delivery KPIs and individual performance measures and programme outcomes.
• Provide a quality service that meets 5 Ways to Wellbeing, contractual requirements and related thinking within the mental health sector as well as organisational quality standards.
• Ensure safe working practices are maintained as set out within Shaw Trust’s policies/procedures as well as operating within service guidelines when clients require crisis support.
• To encourage client feedback and user involvement as directed through a co-production framework.
• To build relationships and liaise regularly with GP surgeries aligned to caseloads and to work across the primary care interface with all other stakeholders attending relevant meetings when required.
• To develop and maintain an in-depth knowledge of the local provision, programme provision of relevant agencies and opportunities pertaining to wellbeing.