Specialist Veteran Case Manager

Purpose: To provide high quality support and guidance to enable our veteran customers to overcome barriers to enable them to reintegrate back into society and stop reoffending.

Main Duties and Responsibilities

• Manage a caseload of veteran customers with complex needs requiring intensive person-centred support.
• Provide advice guidance and support to overcome barriers to social inclusion and signpost to internal and external support:
• Mentoring with Volunteers or more specific support from external agencies e.g. housing, substance use or mental health.
• Development of a customer action plan post referral, updating and developing whilst addressing barriers
• Develop and maintain a database of resources available specifically for veterans .
• Develop relationships with veteran organisations to ensure participant needs are met correctly and in a timely manner.
• To ensure the accurate and timely recording of input client data and information in order that the service operates within contractual, administrative and financial requirements
• Carry out triage, risk assessments, risk management plans and comprehensive assessments, and to contribute to the development of individual community recovery plans with those who express a wish to access community treatment/support services
• To ensure effective case management and coordination covering areas of risk with a particular focus on safeguarding children and adults, problematic behaviour, housing, social and family functioning, employability, psychological and physical health
• Utilise motivational interviewing, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in appropriate services, encourage self-esteem, wellbeing, self-responsibility and enhanced motivation.
• Review on going care and treatment liaising closely with the full range of specialist workers within the multi-disciplinary team.
• Work in partnership with other agencies i.e. Education Department, OMU and carry out joint key working to enable effective engagement and movement in order to promote rehabilitation.
• Recognise personal and professional boundaries and work within Shaw Trust’s governance frameworks at all times.
• Ensure that all data requirements are met within defined deadlines and work with the management team to ensure that outcomes are being achieved.
• Ensure a robust Through The Gate service to all participants released from MCTC.
• Carry out support across the region where required to meet veteran participants in order to access individual needs.