Purpose
Working within the Compliance, Funding & Claims team, the post holder will be responsible for the day to day management of partner provider activity across a range of Learning & Skills partners, contracts and funding streams, and ensure compliance with Ixion and funding bodies contractual requirements. Provide support to Ixion subcontracted partners and associates enabling the former to meet quality, learner success rate and funding targets whilst meeting funding agency process and audit requirements; and Ixion to meet its contractual targets and successfully manage partner relationships. The role requires cross team working with Ixion Contract Managers, finance, and quality teams.
Main Duties and Responsibilities
- To carry out regular monitoring and performance reviews of partner provider activity including reporting on their performance in relation to funding, learner starts, retention and achievement targets using the Ixion Supply Chain Management Framework and liaising with Ixion Management Information team to ensure the accuracy of partner provider data.
- Working with the Commercial Team to support the activities related to the procurement of education and training services from prospective subcontracted partners.
- To onboard new partner providers in line with the Supply Chain Management Framework and taking forward actions as a result of due diligence.
- To support partner providers in developing appropriate systems and processes in line with contractual requirements for the delivery of courses and projects, including sustained improvement in learner’s retention, achievement and progression.
- To develop and monitor action plans for continuous improvement with partner providers in line with the Supply Chain Management Framework, and liaise with the relevant contract managers, Operational Support Services and the operations team to ensure a coherent approach to quality assurance processes.
- To liaise with sub- contractors and associates and co-ordinate and/or undertake visits to off-site locations, to confirm suitability of proposed delivery arrangements including learning environments, health and safety, staffing arrangements, safeguarding, liability insurance funding body requirements including compliance requirements for ESF match funding.
- To support and undertake the collation of course proposals from subcontracted partners, including working with Operational Support Services setting up courses on PICS and establishing and maintaining a course file and identifying funding values.
- To participate in data analysis of learner starts, withdrawal, transfer and achievement data and liaise with subcontracted partners’ staff in order to query anomalies and arrange for corrected paperwork to be submitted as necessary.
- To support the audit process of attendance registers, collate and analyse attendance data and compile reports and provide information for auditors in respect of subcontracted partner and associate provider provision.
- To keep up to date with current government EFSA Funding rules in relation to subcontracted partner contracts.
- Manage the tracking of all subcontracted partner and associate learners by ensuring the completion of Ixion tracking and monitoring reports and validating returned reports for correct learner data.
- Supporting the Contract Manager, liaise with subcontracted partners and associates regarding performance against contracted targets and the tracking of learner progress and success contributing towards the overall performance of the contract.
- To interpret funding reports and liaise with the Finance Team for all the payment processes and provide data returns and details of previous payments and amounts to be invoiced for subcontracted partners.
- To work with finance team to ensure payments to subcontracted partners are consistent with contractual and funding rules including any year end accruals.
- To identify when standards are not being met; engage & communicate effectively with subcontracted partners, operations team to resolve queries,
- To liaise with Managing Information staff on a regular basis to ensure timely and accurate reporting and provide timely accurate reports/information to the operations contract manager and in relation to learner tracking, achievement and funding generated.
- To assist in the quality assurance processes across Sub- Contractor provider delivery and including coordinating a schedule of spots checks, telephone and postal audits, to confirm the learner existence, eligibility and integrity of the documentation supplied by subcontracted partners.
- To monitor and review administrative procedures and contribute to decisions made with regard to changes to improve systems, where necessary.
- To be conversant with and use PICS and Onefile and other appropriate software available within Ixion.