Hub Coordinator - Justice (CFO4)


This vacancy is now closed

Job Category
£18,000.00 - £20,000.00 per annum
Closing date
Contract type
Total hours per week

Shaw Trust Group is going through a really exciting period of growth, with this we have recently been awarded the CFO 4 (Co-Financing Organisation) Contracts for the East of England, this contract is due to Go Live on 01 March 2021.  We are currently offering fantastic opportunities for passionate individuals to join our new venture covering Peterborough and Norwich, working with a team and on a one to one basis with ex-offenders to provide a holistic approach to help them re-engage with the community.

Shaw Trust recognises that our people, both staff and volunteers, are our greatest strength. Our people deliver our quality programmes, and are the custodians of our culture.  

The Role

This is an important role within our CFO Activity Hubs acting as the first point of contact for all participants and visitors either in person or by phone. You will be responsible for setting an excellent first impression of Shaw Trust as well as welcoming participants and visitor in a friendly and professional manner.

This role will ensure that all participants and visitors are not only made to feel very welcome but directed efficiently to the person or service they are looking for.

The Ideal Candidate

As a charity our participants are at the centre of the service we provide. Due to the sensitive nature of this role, the ideal candidate must:

  • Ensure all participants receive a tour of the Hub and its facilities when they arrive for their first appointment.
  • Be the main point of contract in the Hub for participants answering general questions and directing them to facilities or appropriate support as required.
  • Have the ability to engage, and relate well to individuals from a diverse range of backgrounds and abilities

Previous experience in a customer service role is also desirable for this position.

For further information, please review the job description below.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: to make alternative arrangements.


  • Enhanced Pension Scheme after 6 months
  • Life Assurance x 3 of your salary
  • Enhanced annual leave

Please Note all successful candidates will be subject to a vetting process, inclusive of a DBS check, Right to Work checks and references will be obtained.