This role provides monitoring and assessment of operational quality assurance within the areas of Apprenticeships, Traineeships and Supported Internships, and the delivery of continuous improvement initiatives across a range of Shaw Trust services contract delivery. This includes the achievement of related standards, outcomes and the correct use of processes and systems to ensure full quality compliance meeting and exceeding contractual obligations.
This person acts as a champion of the continuous improvement culture and utilises their role to optimise the beneficiary experience through inclusion and engagement activities to develop a high-quality experience, in line with the Shaw Trust Strategic Directive 2030.