Quality and CI Officer - Adult Learning

Home Based
 
Job Category
Operational Support Service
Location
Home Based
Salary
£23,000.00 to £28,000.00
Closing date
24/11/2020
Ref
22022
Contract type
Permanent
Total hours per week
37.5
Description

This role provides monitoring and assessment of operational quality assurance compliance, and the delivery of continuous improvement initiatives across a range of Shaw Trust services contract delivery. This includes the achievement of related standards, outcomes and the correct use of processes and systems to ensure full quality compliance meeting and exceeding contractual obligations. This person will specifically support the delivery of contracts and services within Adult Learning, Justice, National Careers Service, Building Better Opportunities.

This person acts as a champion of the continuous improvement culture and works to optimise the beneficiary experience and service delivery within Shaw Trust contracts and their supply chains to ensure a high-quality experience at all times, in line with the Shaw Trust Strategic Directive 2030.