National Careers Service Telephone Careers Adviser (WM)

Birmingham, Cobalt Square

This vacancy is now closed

Job Category
National Careers Service
Birmingham, Cobalt Square
£24000 - £24600
Closing date
Contract type
Total hours per week

To comply with and understand Prospects safeguarding policy and procedures and take action as appropriate in relation to children and vulnerable groups regarding matters of safety, protection and wellbeing.

Prospects is committed to promoting equality of opportunity, valuing diversity, and eliminating discrimination, as a core value


Job Description

  • Provide careers advice to adults via the NCS West Midlands Telephone Advice Service, email, and other digital means to help them to achieve work or learning goals


  • Support customers to develop career management skills through a range of activities


  • Travel to other venues to provide careers advice to adults via a range of methods including face to face, in groups etc as and when required.


  • Work with customers over the phone to support their progress into learning, work, or progression in work


  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs


  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements


  • Operate from the Telephone Advice Service centre in Birmingham and other partner locations as and when required (e.g. Jobcentre Plus, local career hubs)
  • Use and contribute to local, regional, and national LMI to support customer progression in their career


  • Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements


  • Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies


  • Attend company meetings and training and liaise with staff at all levels


  • Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice


  • Other duties commensurate with the level and nature of the post