National Careers Service Adviser - Coventry & Warwickshire (WM)

Coventry

This vacancy is now closed

 
Job Category
National Careers Service
Location
Coventry
Salary
£22,000 - £24,600
Closing date
20/10/2020
Ref
21798
Contract type
Permanent
Total hours per week
37.5
Description

Job Description

  • Provide careers advice to adults via a range of methods including face to face, telephone, email and other digital means to help them to achieve work or learning goals.
  • Support customers to develop career management skills through a range of activities
  • Work with customers to support their progress into learning, work, or progression in work
  • Work with a variety of organisations to generate customer referrals to meet targets
  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs
  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements
  • Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs
  • Use and contribute to local, regional and national LMI to support customer progression in their career
  • Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements
  • Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post