National Careers Service Adviser - Coventry & Warwickshire (WM)

Job Description

• Provide careers advice to adults via a range of methods including face to face, telephone, email and other digital means to help them to achieve work or learning goals.
• Support customers to develop career management skills through a range of activities
• Work with customers to support their progress into learning, work, or progression in work
• Work with a variety of organisations to generate customer referrals to meet targets
• Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs
• Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements
• Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs
• Use and contribute to local, regional and national LMI to support customer progression in their career
• Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements
• Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
• Attend company meetings and training and liaise with staff at all levels
• Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
• Other duties commensurate with the level and nature of the post