National Careers Service Customer Service Assistant (Telephone Contact Centre)

Bromley, Shaw Trust House

This vacancy is now closed

 
Job Category
Employability
Location
Bromley, Shaw Trust House
Salary
£19749.60
Closing date
17/08/2020
Ref
21464
Contract type
Permanent
Total hours per week
36
Description

Prospects is seeking to recruit a Telephone Contact Centre Agent for its Contact Centre in Bromley, (staff currently working from home due to Covid 19) for the National Careers Service. The role involves making follow up calls to National Careers Service Customers following their Careers, Information Advice and Guidance sessions, which would have been delivered by one of our Qualified Careers Advisers. You will be required to offer further support by sign posting, and then record the outcome, either a job or learning opportunity, onto our CRM system. Good IT skills are required, and ideally some experience of working in a contact centre, with targets. Full training will be given on the 'Rules' governing the contract.