National Careers Service Adviser (WM)

Birmingham, Cobalt Square
Job Category
Birmingham, Cobalt Square
Closing date
Contract type
Total hours per week
36 hours per week, Shift pattern Monday to Saturday (Monday to Friday 8:00am - 6:00pm, Saturday 10:00am - 5:00pm)

Job Description

This is a general description. The emphasis on duties may vary depending on the work location training, experience, and support.

  • Provide high quality careers advice to adults via a range of methods including telephone; email and other digital means to help them to achieve work or learning goals.
  • There may be a requirement to on occasion provided face to face delivery within a community setting subject to business need.
  • Support customers to develop career management skills through a range of activities
  • Work with customers to support their progress into learning, work, or progression in work
  • Work with a variety of organisations to generate customer referrals to meet targets
  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs.
  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements.
  • Operate from a variety of locations including Job Centre Plus, training & education providers, community providers and local career hubs
  • Use and contribute to local, regional, and national LMI to support customer progression in their career
  • Meet all standards for quality of service; safeguarding, information, and data security, and any other to meet contract requirements
  • Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company’s equalities and diversity policy and actively embed    equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post.