National Careers Service Adviser (WM)

Job Description

This is a general description. The emphasis on duties may vary depending on the work location training, experience, and support.

• Provide high quality careers advice to adults via a range of methods including telephone; email and other digital means to help them to achieve work or learning goals.
• There may be a requirement to on occasion provided face to face delivery within a community setting subject to business need.
• Support customers to develop career management skills through a range of activities
• Work with customers to support their progress into learning, work, or progression in work
• Work with a variety of organisations to generate customer referrals to meet targets
• Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs.
• Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements.
• Operate from a variety of locations including Job Centre Plus, training & education providers, community providers and local career hubs
• Use and contribute to local, regional, and national LMI to support customer progression in their career
• Meet all standards for quality of service; safeguarding, information, and data security, and any other to meet contract requirements
• Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
• Attend company meetings and training and liaise with staff at all levels
• Ensure adherence to the company’s equalities and diversity policy and actively embed    equality and diversity into careers advice
• Other duties commensurate with the level and nature of the post.