National Careers Service Adviser (WM)

Birmingham, Cobalt Square
Job Category
Birmingham, Cobalt Square
£24,000.00 per annum
Closing date
Contract type
Total hours per week
37.5 hours per week, Shift pattern Monday to Saturday (Monday to Friday 8:00am - 6:00pm, Saturday 10:00am - 5:00pm)

Job Description

This is a general description. The emphasis on duties may vary depending on the work location training, experience, and support.

  • Provide high quality careers advice to adults via a range of methods including telephone; email and other digital means to help them to achieve work or learning goals.
  • There may be a requirement to on occasion provided face to face delivery within a community setting subject to business need.
  • Support customers to develop career management skills through a range of activities
  • Work with customers to support their progress into learning, work, or progression in work
  • Work with a variety of organisations to generate customer referrals to meet targets
  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs.
  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements.
  • Operate from a variety of locations including Job Centre Plus, training & education providers, community providers and local career hubs
  • Use and contribute to local, regional, and national LMI to support customer progression in their career
  • Meet all standards for quality of service; safeguarding, information, and data security, and any other to meet contract requirements
  • Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company’s equalities and diversity policy and actively embed    equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post.