Support Manager

This vacancy is now closed

 
Job Category
Operations | Management
Location
Birmingham
Salary
£27,270 - £32,320
Closing date
09/10/2019
Ref
20765
Contract type
Permanent
Total hours per week
37.5
Description

What do we need?

The role of Support Manager requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast paced target driven environment to support people with multiple barriers to move into sustainable employment. 

Our Support Managers are highly self-motivated individuals who manage a complex caseload of participants to empower them in to sustained employment. With a positive can do attitude they are adept at brokering and sustaining exceptional relationships through reverse marketing with a myriad of employers and community organisations and stakeholders selling the benefit of work, whilst always putting the participant at the heart of every opportunity they create. 

Working on a payment by results contract it is essential Support Managers are able to work in a fast paced targeted driven environment, where prioritisation of own workload and exceptional time management skills are demonstrated daily to ensure effective caseload management, working to deadlines and achieving both KPI and target expectations in a peripatetic setting in the communities they work. 

This role is perfect for individuals with proven experience of working in a sales based or high target driven environment, whilst being people focussed and who get real reward in empowering and creating positive change in our participants lives. Personality, positivity, strong communication and organisational skills are key. 

Are you right for the job?

  • Do you have a strong track record in exceeding targets and KPIs in a fast paced environment?
  • Are you people focussed with exceptional communication and organisational skills?
  • Are you adept at prioritising competing demands with a positive can do approach?
  • Are you able to broker and sustain effective working relationships with employers and other community stakeholders to create opportunities for the participant you work with?
  • Can you independently manage a complex caseload of participants positively overcoming multiple barriers to employment on an outreach basis in the communities you will operate in?
  • Are you a local area expert, with strong knowledge of services and employers and support available in your community?
  • Do you motivate people, work well in a team and stay focused under pressure?
  • Are you prepared to travel regularly to support participants, and effectively manage your diary to achieve this?
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