Customer Support Team Leader

This vacancy is now closed

Job Category
Operations | Employment Advice
£26,250 – £31,250
Closing date
Contract type
Total hours per week

Who are we?

Shaw Trust is a progressive charity on an exciting journey to help five times more people over the next five years. For over 30 years we have supported disabled and disadvantaged people to make positive changes to their lives through training and employment, and our ambitious plans need the right people to help us transform many more lives, in many more ways.

What we do is exciting, fulfilling and diverse and it’s about to get even better. As well as employment services, we work with kids in schools, help offenders in prisons, and empower people to take part in activities that many of us would take for granted.

Working with us gives you far more benefits than a standard package; it gives you the chance to help turn someone’s life around.

What we need?

A Customer Support Team Leader who will be responsible for the day to day performance and delivery of their team of Hub Hosts and Customer Support Officers, managing the referral process and welcoming our participants into our sites across the Home Counties and West London. You need to enable and encourage your staff to be highly professional, organised and have the uppermost communication skills.

You will support a team across the Home Counties and West London to be responsible for our three Health and Wellbeing hubs, facilitate the referral process and initial engagement with our participants across this area to facilitate our participant’s journey into sustainable employment by ensuring they gain the support they require within our sites.

You will develop and oversee the delivery of activities within our hub locations which include use of Time Credits; volunteers; employment led support; as well as integrated delivery with health and local government services.

Are you right for the job?

  • Do you have what it takes to lead a multi-site team?
  • Do you have experience maintaining partnerships and relationships with local integrated services?
  • Do you thrive in an environment that encourages staff to find new ways to help people?
  • Do you have a strong track record of achieving and exceeding performance targets?
  • Do you motivate people and stay focused under pressure?
  • Are you able to implement new procedures and processes whilst ensuring your team adapt and embrace these changes?
  • Do you have experience of helping turn around the lives of people through training and/or employment?
  • Do you thrive in an environment that encourages you to find new ways to help people?
  • Do you have a strong track record of achieving targets?
  • Do you motivate people, work well in a team and stay focused under pressure?
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