Contact Centre Adviser

This vacancy is now closed

 
Job Category
Information Services | Service Delivery
Location
Bristol - Head Office, Victoria Street
Salary
£19,198 - £24,198 per annum
Closing date
19/08/2018
Ref
19839
Contract type
Permanent
Total hours per week
37.5
Description

Who are we?

Shaw Trust is a progressive charity on an exciting journey to help five times more people over the next five years. For over 30 years we have supported disabled and disadvantaged people to make positive changes to their lives through training and employment, and our ambitious plans need the right people to help us transform many more lives, in many more ways.

What we do is exciting, fulfilling and diverse and it’s about to get even better. As well as employment services, we work with kids in schools, help offenders in prisons, and empower people to take part in activities that many of us would take for granted.

Working with us gives you far more benefits than a standard package; it gives you the chance to help turn someone’s life around.

What we need? 

A Contact Centre Adviser to act as an end to end link for Shaw Trust customers by monitoring the progress of the customer journey from referral to sustained employment via email and phone. 

Are you right for the job? 

  • Do you have experience of working in a call centre or call handling environment?
  • Do you thrive in an environment that encourages you to find new ways to help people?
  • Do you have a strong track record of achieving targets?
  • Do you work well in a team and stay focused under pressure?

 

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