“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Payroll Systems & Helpdesk Assistant
£20,000 - £25,000 Dependant On Experience
What we need?
We need an experienced and dedicated Payroll Systems & Helpdesk Assistant to co-ordinate the Commercial Payroll helpdesk and assist with maintenance and development of the payroll system. You will be working on the front line of the Commercial Payroll team delivering excellent customer service and accurate and efficient system administration.
We need a customer focused individual who will ensure all queries or issues are resolved in a timely manner or escalated as appropriate and provide support to their resolution.
Essential:
You will have:
- Customer service qualification or equivalent qualifications / experience
- Good knowledge of databases and computer packages which include Word and Excel
- Knowledge of GDPR legislation
- Previous experience of working in a commercial helpdesk environment
- Customer Service focused
Download the Job Description for full details.
Location:
Oldbury, West Midlands
Employee Benefits
As well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits:
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In our most recent colleague survey “86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion”.
In addition;
- We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
- We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
- Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: Resourcing@shaw-trust.org.uk
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.