Operations Manager - WHP WLA JETS
The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.
To help us in this mission we are looking to expand our employability services Work and Health Programme Job Entry: Targeted Support (WHP/JETS WLA) and looking for WHP/ JETS Operations Manager.
Reporting directly to the Contracts Director- West London Alliance, the role will be aimed at supporting the performance of the expanded Work and Health Programme Job Entry: Targeted Support (WHP/JETS). The role will ensure all operational delivery is operated safely, efficiently and achieves or exceeds performance expectations.
We need an Operations Manager to lead the regional delivery of services supporting people to change their lives positively through finding work. Our staff strive to make an impact by looking for new and innovative ways to motivate people who are disadvantaged in the job market. They deploy out-of-the box thinking to provide personalised support to help people take control over their lives.
To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others.
This role is ideal for a person with a background in management, budgeting and delivery of continuous improvement. Working with key stakeholders, the successful individual would have a proven track record of achieving objectives through strong relationship management. A solution focused approach, which enables risks and issues to be minimised is ideal, as is the ability to make decisions based on analytical assumptions.
This is a complex and challenging operations management role, which requires strong management and contract delivery skills. The post holder has responsibility for the efficient, effective and evidence based delivery of excellent performance in all services measured against contractual requirements.
Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.
The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London and able to maintain an up-to-date working knowledge of the benefit system and entitlements.
The ideal candidate will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.
Location:
Home Based but prepared to travel as necessary within the West London areas.
Download the Job Description for full details and Person Specification
Employee Benefits
This is a great time to join Shaw Trust as we grow our Health and Wellbeing division. As well as helping to make a positive difference to people’s lives as an employee of Shaw Trust you will receive:
Paid leave
- 25 days annual leave per year, plus bank holidays, and the option to purchase additional holiday
- Discretionary 3.5 days paid leave at Christmas
- 2 days paid volunteering leave each year
Opportunities to connect
- Join one of our employee networks: LGBTQ+ Support Network, Racial Equality Network, Disabled Equality Network
Opportunities to progress your career
- Access to an online learning platform
- Access to internal apprenticeships
- Cross organisational career paths
Health and wellbeing
- Healthcare cash plan, giving you money back for health care costs including dentistry and eye care, and access to wellbeing apps
- Health and wellbeing programmes including counselling via our employee assistance programme
- Discounted gym membership
Financial wellbeing
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Online shopping discounts including supermarkets and DIY stores
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: JETSrecruitment@shaw-trust.org.uk to make alternative arrangements.
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.