Customer Service Assistant
About Shaw Trust
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
Having grown from humble beginnings in 1982 in the village of Shaw in Wiltshire, finding jobs for disabled people, today we are a complex and diverse charity committed to employment as the core pathway to a better life. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Role Purpose
Customer Service Assistant (Telephone Contact Centre – National Careers Service London)
Prospects (part of Shaw Trust) is seeking to recruit a Telephone Contact Centre Agent for its Contact Centre in Bromley, (staff currently working from home due to Covid 19) for the National Careers Service. The role involves making follow up calls to National Careers Service Customers following their Careers, Information Advice and Guidance sessions, which would have been delivered by one of our Qualified Careers Advisers. You will be required to offer further support by sign posting, and then record the outcome, either a job or learning opportunity, onto our CRM system. Good IT skills are required, and ideally some experience of working in a contact centre, with targets. Full training will be given on the 'Rules' governing the contract.
To operate the telephone contact centre service for the National Careers Service London on a rota basis including answering and undertaking telephone calls with customers.
Download the Job Description for full details and Person Specification.
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, email: HRService.Centre@shaw-trust.org.ukto make alternative arrangements.
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.