FTC Role for 9 Months
Who are we?
Shaw Trust is a progressive charity on an exciting journey to help five times more people over the next five years. For over 30 years we have supported disabled and disadvantaged people to make positive changes to their lives through training and employment, and our ambitious plans need the right people to help us transform many more lives, in many more ways.
What we do is exciting, fulfilling and diverse and it’s about to get even better. As well as employment services, we work with kids in schools, help offenders in prisons, and empower people to take part in activities that many of us would take for granted.
Working with us gives you far more benefits than a standard package; it gives you the chance to help turn someone’s life around.
Job Purpose?
Embedded with Primary Care, Community Health Teams, and the wider community you will be delivering employment support to participants in parallel to the health treatment being delivered by NHS clinicians. Working intensively with a maximum caseload of 30 participants who have a health condition which impacts on their ability to gain work or stay in work. Assisting them to obtain and sustain employment that is consistent with their vocational goals, following the eight principles of IPS. Meeting and exceeding performance targets for referrals, programme starts, employer engagement, job starts and sustainment, in compliance with contractual guidelines and quality procedures.
Job Description
Duties are as follows:
- Ensure adherence to the company’s equalities and diversity policy
- Complete extensive outreach activities to secure referrals
- Build relationships with clinical and community health teams to generate referrals and create collaborative working partnerships with NHS clinicians including GPs, Practice Managers, Nursing staff and wider clinical teams
- Attend meetings with clinical teams, where possible, and communicate with team members to integrate vocational services into health treatment processes
- Conduct initial meeting with participant to build rapport, gain consent to proceed with the service.
- Support participants to understand their skills, aspirations and goals through the completion of a Vocational Profile and produce an Action Plan to obtain and sustain competitive employment in line with their preferences
- Assisting participants to understand their benefits through the delivery or sign posting for In Work Benefit calculations and sourcing additional financial support
- Focus on rapid job search with the participant, whilst utilising local support networks to help them overcome their barriers to employment
- To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals.
- Develop collaborative working relationships with employers to enable support to be provided to participants in work, and to help employers understand how to better support their staff. In particular, ensuring the service is focused on accessing the hidden labour market to unlock potential jobs that match with participant preference
- Source job opportunities for participants through tailored job search and regular contact with employers
- Promote the benefits of supporting participants to access employment, aiming to raise the profile of IPS services and raise expectations around the ability of participants to access paid employment
- To assess individual support needs related to work which might typically include help with benefits, travel to work, managing health at work etc. and sign post on for support needs
- To deliver Thrive presentations to potential participants and community partners as required
- Provide individualised in work support using the place then train model and ensuring effective support networks are in place to achieve sustainment
- To maintain a professional relationship with the participants of the programme and with other staff, with particular attention to confidentiality and maintenance of professional boundaries
- Management of an active caseload of up to 30 participants to meet personal and team targets and KPIs and provide caseload support internally to colleagues
- Track customers to monitor their progress. Gather the evidence required as part of the reporting and claims process
- Ensure accuracy and compliance with contract data entry, processes and procedures, documentation completion and the Fidelity Scale
- Record all interactions with customers on the MI database in a timely manner to meet contract deadlines, compliance and evidence requirements
- Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements
- Represent and promote Shaw Trust in a professional and commercial manner, working effectively with other agencies
- To work flexibly as required by the individual and employer which may require some working out of normal office hours
- To undertake mandatory training as required by the Thrive into Work Programme including training in the IPS approach and actively participate in own continuous professional development
KEY BUSINESS PRIORITIES (including targets and KPI’s)
- Maximising programme outcomes by meeting and exceeding targets set
- Accurate identification of participant support needs (both pre work and in work)
- Creating and delivering candidate Action Plans to overcome identified barriers by utilising diverse support networks to a high quality standard
QUALIFICATIONS, SKILLS, KNOWLEDGE OR EXPERIENCE:
ESSENTIAL
- IPS delivery experience (preferably in a Primary care setting)
- Driver with access to vehicle and business insurance – role is based in the community
- Experience at generating programme referrals
- Experience of meeting and exceeding programme outcomes and targets
- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
- Excellent digital skills with experience in using Microsoft Teams
- Proactive approach to engaging with participants and sourcing potential referrals
- High level of optimism, initiative and effective interpersonal skills in order to engage effectively with participants, clinical teams and employers
- Influencing skills that promote commitment and action
- Focused approach to supporting job search and progression with a sense of urgency
- Participant focused with a strong commitment to participant care
- Disability Capability with demonstrable experience of supporting participants with mental ill health and other health conditions and disabilities
- Strong team player with a positive and flexible approach to both work and colleagues
- Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs
- Proactive diary management and organisational skills
- Ability to plan and organise workload to meet required targets and deadlines
- Experience of people development on a one to one basis
- Accurate identification of participant support needs both pre and post-employment, with appropriate interventions delivered by self, or sourced through additional support networks
- Creating and delivering candidate Action Plans
- Experience working with employers to develop job opportunities for participants, and to support them whilst in work
- Attention to detail and ability to work to a defined delivery structure
- DESIRABLE (compulsory to be attained once in role)
- Holds Mental Health First Aid Qualification
- Trained in the IPS approach
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.