This vacancy is now closed

 
Job Category
Employability | Integration
Location
Bromley, South East London
Salary
£30,000.00 -£33,000.00 per annum
Closing date
29/01/2021
Ref
22200
Contract type
Permanent
Total hours per week
37.5
Description

Purpose                

To lead a team of careers advisers in one of London sub- regions, supporting advisers to achieve the team performance targets and having responsibility for the quality of their service

 

Main Duties and Responsibilities

1.     Responsible for delivery of team performance targets for a sub-regional team of careers advisers (Prospects and associate staff)

2.     Manage the sub-regional Prospects Adviser Team, including observations; training; KIT meetings, Annual Reviews and any other relevant tasks

3.     Ensure there is suitable cover to provide a service in all Prospects venues

4.     Work with a variety of organisations to generate customer referrals to meet targets, being the first point of contact with partners such as Jobcentre Plus.

5.     Support advisers in the delivery of the service by ensuring best practice on delivery of careers advice, putting customers on the CRM, using correct documentation and other delivery requirements

6.     Ensure the team of advisers meet all audit and contractual requirements

7.     Support new advisers with induction and ongoing support to meet performance and quality targets

8.     Support team advisers to use and contribute to local, regional and national LMI to support customer progression in their career

9.     Ensure team advisers meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements

10.  Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies

11.  Attend company meetings and training and liaise with staff at all levels

12.  Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice

13.  Other duties commensurate with the level and nature of the post.