Community Case Manager

This vacancy is now closed

Job Category
Operations | Justice
London, Kent, Surrey & Sussex - Outreach
25,205 - 30,105
Closing date
Contract type
Total hours per week



Case Manager




Job Title:                    Case Manager


Salary Range:           £25,205 - £30,105


Reports to:                 Team Leader


Location:                    London



Key Purpose of Post


To provide high quality support and guidance to enable customers to overcome barriers to enable them to reintegrate back into society and stop reoffending.


Main Duties and Responsibilities



  • Manage a caseload of customers with complex needs requiring intensive person-centred support.
  • Provide advice guidance and support to overcome barriers to social inclusion and signpost to internal and external support:
  • Mentoring with Volunteers or more specific support from external agencies e.g. housing, substance use or mental health.
  • Development of customer action plan post referral, updating and developing whilst addressing barriers
  • To ensure the accurate and timely recording of input client data and information in order that the service operates within contractual, administrative and financial requirements
  • Carry out triage, risk assessments, risk management plans and comprehensive assessments, and to contribute to the development of individual community recovery plans with those who express a wish to access community treatment/support services
  • To ensure effective case management and coordination covering areas of risk with a particular focus on safeguarding children and adults, problematic behaviour, housing, social and family functioning, employability, psychological and physical health
  • Utilise motivational interviewing, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in appropriate services, encourage self-esteem, well-being, self-responsibility and enhanced motivation.
  • Review on going care and treatment liaising closely with the full range of specialist workers within the multi-disciplinary team.
  • Work in partnership with other agencies and carry out joint key working to enable effective engagement and movement in order to promote rehabilitation.
  • Recognise personal and professional boundaries and work within Shaw Trust’s & CRI’s governance frameworks at all times.
  • Ensure that all data requirements are met within defined deadlines and work with the CRI management team to ensure that outcomes are being achieved.



  • To undertake any further training as identified in the Shaw Trust review procedures.

·         Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.

·         Employees must comply with the provisions of ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work.  Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions.  The Trust’s efforts to promote a safe and healthy working environment can only succeed with the full co-operation of its employees.

  • To understand, comply with and promote Shaw Trust’s safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all.  Everyone must adhere to the 5 Rs in relation to possible abuse: Recognition, Response, Reporting, Recording and Referral. The Trust can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.
  • The Trust has an Equality and Diversity Policy and it is the responsibility of all staff to comply with this. The key responsibilities for staff under this Policy are set out in the Trust Code of Conduct.
  • To maintain the confidentiality about clients, staff and other Trust business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
  • Be aware of, promote and implement Shaw Trust’s Quality and Information Security Management Systems.
  • To report to line manager, or other appropriate person, in the event of awareness of bad practice.
  • Recycle and manage energy within your environment.



This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with the line manager.  The post holder may be asked to carry out any other delegated duty or task that is in line with their post.


Person Specification


Job Title:      Case Manager


This post is subject to a DBS check at an enhanced level and prison clearance


(E = Essential; D = Desirable)

Experience and Knowledge


·           Understanding of the barriers faced by offenders/ex-offenders with multiple and/or complex needs in relation to reintegration back into society (E)

·           Ability to work with and manage challenging behaviour (E)

·           Ability to maintain professional boundaries and work effectively with partnership agencies (E)

·           Demonstrable experience of successfully working to targets (E)

·           Good verbal, presentation and written skills and ability to communicate concisely and effectively. (E)

·           Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases. (E)

·           Ability to critically reflect and evaluate interventions and service delivery, identifying areas for development (E)

Qualifications and Professional Development


·           IAG Level 3 (D)

Personal qualities, communicating and relating to others


·           Ability to work on own initiative, as well as in consultation and negotiation with managers and other stakeholders as required. (E)

·           A motivational, flexible and problem solving approach. (E)

·           Able to demonstrate being highly organised, have good planning skills and be able to deliver to agreed targets. (E)

·           Copes well in a rapidly changing environment. (E)

·           Commitment, determination and resilience. (E)

·           Flexible and adaptable. (E)

·           Innovative(E)


·           Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)

·           This post requires Security Clearance and DBS disclosure at Enhanced level (E)


·           Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)


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