Case Manager

JOB DESCRIPTION

Job Title:                    Case Manager

Salary Range:           £25,205 - £30,105

Reports to:                 Team Leader

Location:                    London

Key Purpose of Post

To provide high quality support and guidance to enable customers to overcome barriers to enable them to reintegrate back into society and stop reoffending.

Main Duties and Responsibilities

Duties

• Manage a caseload of customers with complex needs requiring intensive person-centred support.
• Provide advice guidance and support to overcome barriers to social inclusion and signpost to internal and external support:
• Mentoring with Volunteers or more specific support from external agencies e.g. housing, substance use or mental health.
• Development of customer action plan post referral, updating and developing whilst addressing barriers
• To ensure the accurate and timely recording of input client data and information in order that the service operates within contractual, administrative and financial requirements
• Carry out triage, risk assessments, risk management plans and comprehensive assessments, and to contribute to the development of individual community recovery plans with those who express a wish to access community treatment/support services
• To ensure effective case management and coordination covering areas of risk with a particular focus on safeguarding children and adults, problematic behaviour, housing, social and family functioning, employability, psychological and physical health
• Utilise motivational interviewing, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in appropriate services, encourage self-esteem, well-being, self-responsibility and enhanced motivation.
• Review on going care and treatment liaising closely with the full range of specialist workers within the multi-disciplinary team.
• Work in partnership with other agencies and carry out joint key working to enable effective engagement and movement in order to promote rehabilitation.
• Recognise personal and professional boundaries and work within Shaw Trust’s & CRI’s governance frameworks at all times.
• Ensure that all data requirements are met within defined deadlines and work with the CRI management team to ensure that outcomes are being achieved.

Other

• To undertake any further training as identified in the Shaw Trust review procedures.

·         Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.

·         Employees must comply with the provisions of ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work.  Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions.  The Trust’s efforts to promote a safe and healthy working environment can only succeed with the full co-operation of its employees.

• To understand, comply with and promote Shaw Trust’s safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all.  Everyone must adhere to the 5 Rs in relation to possible abuse: Recognition, Response, Reporting, Recording and Referral. The Trust can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.
• The Trust has an Equality and Diversity Policy and it is the responsibility of all staff to comply with this. The key responsibilities for staff under this Policy are set out in the Trust Code of Conduct.
• To maintain the confidentiality about clients, staff and other Trust business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
• Be aware of, promote and implement Shaw Trust’s Quality and Information Security Management Systems.
• To report to line manager, or other appropriate person, in the event of awareness of bad practice.
• Recycle and manage energy within your environment.

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with the line manager.  The post holder may be asked to carry out any other delegated duty or task that is in line with their post.

Person Specification

Job Title:      Case Manager

This post is subject to a DBS check at an enhanced level and prison clearance