Head of Work and Health Programme

Purpose of the role

Initially reporting directly to the Integrated Services Director, the role will be responsible for the leadership of Shaw Trust’s internal and external Work and Health Programme delivery. The role will ensure all Work and Health Programme operational delivery is operated safely, efficiently and achieves or exceeds performance expectations.

Accountabilities and Responsibilities

Work and Health Programme Leadership

1. Provide strategic leadership and management to ensure highly effective operational delivery across the Trust’s Work and Health Programme Contracts.
2. To develop a “best in class” supply chain within the provision by providing highly effective strategic leadership and management.
3. Provide highly effective line management to Senior Operational Leaders within the Work and Health Programme
4. Identify gaps within internal and external delivery and agree remedial action.
5. Ensure the collation and distribution of performance data including narratives highlighting areas for improvement in relations to all internal and external delivery of the Work and Health Programme.
6. Completion of a range of reports for the EMT and Committee/Board.
7. Promote performance management to drive continuous improvement throughout internal and external delivery. Ensuring reward systems are objectively and fairly administered, so that success is appropriately recognised.
8. Monitor and manage operational budgets and take corrective action if required.
9. Working with the Commercial Assurance Team implement a systematic approach to quality management to ensure all participants receive a consistently high standard of service and job outcomes are maximised.
10. Working with the Commercial Assurance Team instigate standard methods of gauging customer satisfaction and produce action plans to achieve improvement where necessary, as well as celebrating positive feedback.
11. Working with Commercial Assurance Team to ensure that PAT, Merlin and other audit requirements and achieved and any recommendations implemented.
12. Monitor and analyse performance to ensure programme targets are achieved across all internal and external delivery, initiating remedial action when required.
13. Promote effective relationships between internal and external delivery and all local stakeholders, in particular JCP, Local Authorities and health service providers. Ensuring that Shaw Trust’s contribution to the local communities served is recognised and develop innovative ways of involving local organisations in Shaw Trust's work.
14. Ensure the Regional Inclusive Employment Service effectively engage with employers to identify appropriate opportunities for participants as well as employer support needs.
15. To work alongside the business development team to develop and test solutions to improve operational performance.
16. Develop the capacity and capability of the Work and Health Programme operational management team.
17. Ensure that good practice within external and internal delivery is effectively shared across the operation.
18. Ensure that delivery locations are operated safely and in an environmentally appropriate manner in accordance with Shaw Trust policies, standards and procedures. Additionally review and maintain appropriate security measures to ensure the protection of customers, staff and property.