DLF is part of Shaw Trust. For nearly 50 years DLF has been providing impartial information on assistive technology/equipment for daily living to help people live at home independently.
Purpose of the job:
To work as part of the DLF team to develop, coordinate and deliver high quality volunteer support in local communities.
Key Duties
Programme quality
- Ensure the effective delivery of localised volunteer support to DLF’s independent living information and advice services, promoting understanding and uptake of assistive technology in the home.
- In collaboration with the DLF team, deliver against the agreed volunteer strategy and offer innovative, timely and cost-effective solutions to enable the programme to achieve its aims.
- Ensure that colleagues in your programme understand the volunteer policies and procedures, applying them fairly and consistently.
- Ensure high quality services by connecting to target organisations and individuals by understanding needs and feedback.
- To establish a co-production framework that focuses on evolving services to continuously improve.
- Co-ordinate and facilitate service user forums and groups, collating feedback on the quality of volunteer support and identify areas for improvement.
- Work with the Shaw Trust National Volunteers’ team to meet, and where possible exceed, all internal and external quality standards – including Investing In Volunteers.Programme co-ordination, delivery and development
- Be responsible for the local volunteer recruitment strategy and processes for your project, in line with DLF’s needs and the programme’s recruitment targets.
- Be responsible for training DLF volunteers in simple items of assistive technology and ensure completion of DLF Trusted Assessor training so that volunteers are competent to demonstrate assistive technology to community groups.
- Be responsible for DLF’s volunteers to ensure that recruitment, induction, delivery, communication and support processes are implemented and maintained in the programme.Develop and co-ordinate a timetable of activities delivered by volunteers for targeted groups that will enhance the participant’s wellbeing through understanding and uptake of assistive technology
- Enable volunteers to access online training and any local face-to-face training organised within the agreed development framework for Shaw Trust Volunteers and the programme delivery.
- Undertake one-to-one supervisions with volunteers on an agreed basis.
- Ensure the contribution of volunteers and impact of their support is recognised through reward and recognition activities.With support from the National Volunteers’ Team, support the processing of volunteer and other expenses for the DLF programme.
Stakeholder engagement
- Establish and maintain effective and enduring relationships with DLF colleagues, the National Volunteers’ Team, volunteers, partner organisations, volunteer referral agencies and other key stakeholder groups.
- Co-ordinate and organise the facilitation of sessions for target organisations and individuals.
- Represent DLF and its volunteer scheme at conferences, events, external meetings and networking opportunities.
Record keeping and data management
- To maintain effective and efficient administrative procedures including appropriate volunteer contact details, activity records and audit trails on our database (Salesforce).
- Liaise with the National Volunteers’ Team to collate management information and use this to inform development of the programme. Communications and promotion of the programme
- Collate and share, with the National Volunteers’ Team and operational team, case studies on a regular basis in order to evaluate the volunteers’ experience and illustrate the benefit provided to DLF stakeholders.