Support Manager

Hereford & Worcester

This vacancy is now closed

Job Category
Hereford & Worcester
£27,270 - £32,320
Closing date
Contract type
Total hours per week

About Shaw Trust  

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Support Manager

The role of Support Manager requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast paced target driven environment to support people with multiple barriers to move into sustainable employment.

  • Ensure achievement against service delivery KPIs, targets and outcomes.
  • Engaging participants referred to the Work and Health programme, assessing their support and development needs and working with them to co-produce an action plan (PIAP) into sustainable employment
  • Ensure real time updating of the PEPs database system to ensure quality interventions are recorded and that reporting and management information data is effectively utilised to ensure a quality journey of support


  • Strong track record of successfully working to targets and KPIs
  • Experience in successfully managing and progressing clients or customers to 
    meet their agreed goals and ambitions
  • Experience of working with external stakeholders in providing exceptional customer 
    progression routes, working with employers or local authorities or health services or 
    voluntary sector organisations.
  • Experience of supporting, motivating and advising participants with complex 
    and/or multiple barriers in to sustained
  • Experience of proactively engaging with employers to source, create or tailor 
    employment and training opportunities
  • Experience within the employment/training/recruitment sectors. 

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.  We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. 

Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and would like information in a different format, email: to make alternative arrangements.


Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.